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Customer Service

 

Introduction:  
  Good customer service is actions and attitudes that focus on bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.

It is very important to insure that faculty, students and staff feel welcomed and listened to when they begin placing orders for t-shirts.
Task:  
  How do businesses establish good customer service? What companies are known for outstanding customer service?

Your task is to follow the process below and complete the assignment individually and then as a department present a PowerPoint presentation that highlights what you have learned about customer service.
Process:  
  Visit a reliable website that identifies basic customer service rules and proven strategies that insure happy customers.
Summarize what you have read in at least one paragraph. Then identify and record a list of rules that need to be applied to our t-shirt business in a table in a Word document.
Resources:  
  For example: http://sbinfocanada.about.com/od/customerservice/a/custservrules.htm
is a website that describes 8 necessary rules for insuring customer loyalty through good customer service. There are many others.
Evaluation:  
  Justify each rule you chose by explaining how following the rule will result in happy customers. Give examples of actual phrases that could be spoken to customers that would make them feel welcomed and appreciated. Examples should include phrases said at different points of contact with customers, not just a greeting. Also, include actions that will guarantee good customer service.
Conclusion:  
  A second paragraph should include a personal experience in which you have received outstanding customer service.
Finally, explain or give examples of what good customer service is NOT.

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